Shipping policy

Shipping Policy
Last updated: April 20, 2026

At Lume, we aim to deliver your orders quickly and reliably. Please review our shipping details below.

1. Processing Time

  • Orders are processed within 1–2 business days

  • Orders are not processed on weekends or public holidays

You will receive a confirmation once your order has been shipped.

2. Domestic Shipping (Qatar)

  • Delivery time: 1–2 business days after processing

  • Delivery is available across Qatar

We strive to deliver all local orders as quickly as possible.

3. International Shipping

We offer international shipping via Aramex.

  • Delivery time varies depending on destination

  • Estimated delivery: 3–10 business days after dispatch

Please note that delivery times may vary due to customs or local courier delays.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your location

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.

6. Delays

While we do our best to meet delivery timelines, delays may occur due to:

  • High order volume

  • Courier delays

  • Customs clearance (for international orders)

We appreciate your patience in such cases.

7. Incorrect Address

Please ensure your shipping address is correct.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have any questions about your shipment, contact us at:

Email: hello@lumewear.me
Phone: +974 5516 1649
Address: Tawar Mall, Ground Floor, Doha, Qatar